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Boulder County, Colorado

lookmirrorFrequently Asked Questions

Q Is the amount we pay reduced for holidays and vacations? How about sick days or bad weather?

A Regarding prorated tuition when days are missed, please understand that our operation is based on a full-day, full-year concept. We do not charge by the hour or by the day, but by the month. Because holidays are not distributed evenly over the days of the week throughout the year, some families will experience more closures on their chosen days than others. Likewise, if they take a family trip or if their child is ill.

We make our monthly charge structure clear in our contracts right from the beginning. All families pay for each full month their child is enrolled. (The only exceptions are when a family, by prior agreement with us, starts or withdraws mid-month.)

We simply can’t make custom arrangements for billing each family based on how holidays, snow days, family vacations or ill days affect their particular schedules. Keep in mind also that our staff are on site every day that we are open and they work very hard.

We do not operate like a retail store or restaurant that sends staff home if customers don’t come. We give our regular employees paid holidays off, paid personal days, and a week of paid vacation at Christmas time. They are paid for snow days. This is an important benefit to them that we could not provide if our revenue stopped during holidays or when children are absent.

We will always try to be as flexible as we can on whatever matter, but hopefully you will see that we can’t make special pro-rating arrangements with any family.


Q Do the children go out in all types of weather?

A We believe that children should be prepared to go outdoors in all weather, so we ask parents to please send appropriate outdoor wear. The only exception to outdoor play is inclement weather. Heart and Hands Montessori will follow the guidelines posted on the Child Care Weather Watch page. In general, children can comfortably play outdoors between 20 degrees with little wind to 90 degrees with low humidity.

Children are expected to have sunscreen permission forms and to use sunscreen throughout the year. Since we go outside in all types of weather, each child needs weather appropriate clothing including suitable hats, jackets, gloves and boots. If the weather is too hot or too cold the children will participate in large motor activities within the center.


Q How to track my child's whereabouts throughout the day?

A Teachers will notify the Center Office when children leave on trail walks or stroller rides. Teachers are required to travel with a cell phone. Parents must sign in and out each child each day in the classroom.


Q What is your policy on discipline?

A At Heart and Hands Montessori we believe that children are young learners and behavior follows understanding of what is correct and what is not. Adults inform the children of acceptable behavior standards and follow through with reminders. It may take many, many reminders.

If children continue to repeat behaviors that disturb or hurt others, the child may be removed from the situation and taken to another location within the classroom. The child may only remain in this other location for a developmentally appropriate time and may return to the group when his or her behavior does not hurt or disturb others. This type of removal is brief, and disciplinary action such as this will never be associated with food, rest or toileting.


Q How do I know if my child is too ill to go to school? What happens if my child gets sick during the day? What about scrapes and falls?

A According to state guidelines, illness is defined as: 99 degrees of temperature taken auxiliary (under the arm or on the temple) plus one of the following:

1. severe cough
2. sore throat
3. sneezing
4. discharge that cannot be contained
5. skin rash
6. lethargy

Also: conjunctivitis, lice, ringworm, skin lesions and open sores, vomiting, diarrhea, fainting or seizures.

If a child exhibits one of these symptoms (#1-6), and the teachers observes that the condition is not improving after an hour or two, the teacher notifies the parents and asks the parents to pick up the child within 40 minutes.

For illness, accidents and injuries, the teachers are required to fill out a report, ask the parent to sign the report upon pickup, and make a copy for the office to read and put in the child's records. For any accident or injury involving the head, face or eye, the parent should be contacted and the injury described. The parent can make the decision to pick up the child and get the injury looked at by a medical person.


Q Do you practice fire drills?

A Yes, each month we practice fire drills and a couple times a year we practice tornado drills.


Q What are classroom ratios?

A The Colorado ratio for infants is 1 adult to 5 children, however at H&H we strive for 1:4. The ideal ratio is 1:3 during the busiest times of the day when our group is full. For toddlers, the ratio is 1 adult to 5 children.


Q What do you usually do for birthdays?

A Birthdays at H & H are more typically a celebration of the child's time on earth than a time for cake and gifts. During class time teachers and friends may sing, "Happy Birthday" and share photos of the child from birth onwards. Parents often give a brief story of the day of birth and other memorable moments. Birthday children may choose to give a gift to the class such as a plant, book or a music CD.


Q What can I do at home to support my child's learning?

A Parents can also observe their children and find ways to support their child's interests and abilities. Try to include your child by setting aside space in common areas for their activities. Set aside as much time as you can to be with your child in a leisurely way and not distracted by schedules or media.

Talk, read and play with your child each day. Let your child know what is next on the schedule and let him or her participate whenever possible. Enjoy these precious years as they pass rapidly! Give yourself the chance to spend quality time with your young one and support his interests and development.

Updated - December 18, 2015

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